1

The Growth Plateau

NovaMedia was a respected digital marketing agency with a talented team and solid case studies. They'd grown steadily to $2M ARR, then hit a wall. The tactics that got them to $2M weren't getting them to $4M.

The Marketing Agency Paradox

  • Great at marketing for clients, terrible at marketing for themselves
  • Referrals had dried up—most clients came from 2-3 years ago
  • Cold outreach felt hypocritical—they were the "inbound experts"
  • Website traffic was up, but qualified leads were down
  • Competing against 50 other agencies for the same RFPs
  • Sales cycle stretched from 30 days to 90+ days

The irony was brutal—we were crushing it for our clients, generating them millions in revenue, but we couldn't fill our own pipeline. We tried everything: content marketing, webinars, paid ads. Nothing was predictable. I was starting to think we'd peaked at $2M and that was just our ceiling.

— Rachel Brooks, CEO

2

The Turnaround

Rachel's business coach suggested Suplex. Initially resistant—"we're an inbound agency, we don't do cold email"—she eventually realized that waiting for inbound was a luxury she couldn't afford.

The NovaMedia Outreach System

  • Intent Signal Detection: Suplex identified companies showing marketing investment signals—hiring for marketing roles, recent funding, new product launches
  • Competitor Gap Analysis: Found prospects running ineffective ads or with poor SEO that NovaMedia could improve
  • Results-First Messaging: Every email opened with a specific, relevant observation about their marketing
  • Audit Offer Strategy: Positioned first touch as a free audit, not a sales pitch
  • Team Coordination: All 4 sales team members using Suplex with unified messaging

The 60-Day Pipeline Explosion

Days 1-14
Foundation & First Wins
Team trained on Suplex. Defined ICP: B2B SaaS companies $5M-$50M ARR with clear marketing gaps. First campaign: 600 emails, 21% reply rate. 8 audit calls booked. First $18K deal closed on day 12.
Days 15-30
Optimization & Scale
Analyzed which audit offers converted best. Refined targeting. Scaled to 2,000 emails/week across team. Pipeline grew 2.5x. 22 demos booked. $95K in proposals out.
Days 31-45
Momentum Accelerates
Word spread—3 referrals from impressed prospects. Case study content created from wins. Reply rate hit 29%. 18 more demos. First $50K+ annual contract signed.
Days 46-60
Record Results
Pipeline now 4x previous quarter. Deals closing consistently. Final 2 weeks: $120K closed. Total: $320K new business. Team hiring 2 more account managers.

Email that generated a $42K annual contract—38% reply rate on creative analysis campaigns

3

The Outcome

Two months transformed NovaMedia from plateaued to explosive growth:

Before: $85K
$320K
New Business (60 days)
Before: 15
62
Qualified Demos
Before: 4%
26%
Reply Rate
Before: $380K
$1.2M
Pipeline Value
Before: Stagnant at $2M
Path to $4M+ ARR
Predictable growth system in place; hiring 2 additional account managers to handle volume

The funny thing? Our inbound leads actually went UP after we started using Suplex. Prospects were Googling us after receiving the cold emails, reading our content, then filling out forms. The cold outreach was driving warm inbound. We went from zero predictable acquisition to having two strong channels in 60 days.

— Rachel Brooks, on the unexpected benefits

Suplex forced us to eat our own cooking—and it was delicious. We were telling clients to be proactive, to reach their audience where they are, while we sat around waiting for referrals. The cognitive dissonance was embarrassing. Now we're practicing what we preach and the results speak for themselves: 4x pipeline, $320K in new business, and a clear path to doubling our agency size. If you're a marketing agency struggling to market yourself, this is your wake-up call.

— Rachel Brooks, CEO, NovaMedia Digital
4x pipeline growth; $320K closed in 60 days; hiring team expansion

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